Shipping Policy

At BubbaCo, we are committed to providing you with an exceptional shopping experience, including fast, reliable shipping and a straightforward returns process. Below are the details regarding our shipping policies:

Processing Time

All orders are processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Custom or made-to-order products may require additional time. Please check product pages for specific details.

Shipping Rates & Delivery Times

Standard Shipping: Delivery within 5-7 business days (depending on location).
Express Shipping: Delivery within 2-3 business days.

Shipping rates are fixed at $3 per order for Standard Shipping and $10 per order for Express Shipping

Order Tracking

Once your order is shipped, you will receive an email with a tracking number.
You can track your shipment directly on our website or through the carrier's tracking system.

Shipping Restrictions

Shipping may be restricted to certain areas due to regulatory restrictions, delivery limitations, or other logistical reasons. In such cases, we will notify you promptly.

Missing or Damaged Items

If your order is lost or damaged during transit, please contact our customer support team at contact@starlinghawk.com.au within 7 days of receiving your shipment. We will assist you in resolving the issue as quickly as possible.
Please keep all original packaging and take clear photos of any damaged items to support your claim.

Delivery Issues

If you experience any delivery issues (such as delayed or misdelivered packages), please contact us immediately.
While we strive to ensure timely deliveries, BubbaCo is not responsible for any delays or delivery issues caused by the carrier (e.g., AusPost, Sendle).

Shipping Address

Ensure that your shipping address is correct before placing your order. We are not responsible for lost or undelivered packages due to incorrect or incomplete address information provided during checkout.

Returns & Exchanges

We accept returns within 14 days of the delivery date. If you are not completely satisfied with your purchase, you can return the item(s) for a refund or exchange.
To initiate a return, please contact our customer support team at contact@starlinghawk.com.au within 14 days of receiving your order. We will provide you with instructions for returning the item(s).
Returned items must be in their original condition, unused, and in the original packaging to qualify for a refund or exchange.