Shipping policy

Shipping Policy

At StarlingHawk, we are committed to providing you with an exceptional shopping experience, including fast, reliable shipping and a straightforward returns process. Below are the details regarding our shipping policies:

Processing Time

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or made-to-order products may require additional time. Please check product pages for specific details.

Shipping Rates & Delivery Times

  • Standard Shipping: Delivery within 5-7 business days
  • Express Shipping: Delivery within 2-3 business day 

Shipping rates are calculated based on the weight, size of the package, and destination. You can view your exact shipping cost during checkout.

International Shipping

  • We offer international shipping to selected countries.
  • Please note that international shipments may incur customs duties, taxes, or other charges depending on the destination country.
  • Customers are responsible for any additional customs fees, taxes, or tariffs imposed by their local authorities.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can track your shipment directly on our website or through the carrier's tracking system.

Shipping Restrictions

  • Shipping may be restricted to certain areas due to regulatory restrictions, delivery limitations, or other logistical reasons. In such cases, we will notify you promptly.

Missing or Damaged Items

  • If your order is lost or damaged during transit, please contact our customer support team at contact@startlinghawk.com.au within 7 days of receiving your shipment. We will assist you in resolving the issue as quickly as possible.
  • Please keep all original packaging and take clear photos of any damaged items to support your claim.

Delivery Issues

  • If you experience any delivery issues (such as delayed or misdelivered packages), please contact us immediately.
  • While we strive to ensure timely deliveries, StarlingHawk is not responsible for any delays or delivery issues caused by the carrier (e.g., AusPost, Sendle).

Shipping Address

  • Ensure that your shipping address is correct before placing your order. We are not responsible for lost or undelivered packages due to incorrect or incomplete address information provided during checkout.

Returns & Exchanges

  • We accept returns within 14 days of the delivery date. If you are not completely satisfied with your purchase, you can return the item(s) for a refund or exchange.
  • To initiate a return, please contact our customer support team at contact@startlinghawk.com.au within 14 days of receiving your order. We will provide you with instructions for returning the item(s).
  • Returned items must be in their original condition, unused, and in the original packaging to qualify for a refund or exchange.